How to communicate successfully using email

Use a descriptive and specific subject line

Personalize your response by including the user’s name

Re-read the senders original email to ensure you’re answering all of his or her questions

Never assume the end user has a particular form of knowledge

Anticipate related issues the user or customer might have

Bullet point you responses to make it easier to read

Number step-by-step instructions

Show professionalism by using proper grammar and avoiding the use of texting shortcuts

Use colour and caps to attract attention to important information

Show professionalism by proofreading for meaning, spelling, grammar and mechanical errors

Use emoticons to express or clarify emotions. Be sensitive to who will be reading your email.

Ensure you contact information is included in every email.

Business Writing Essentials